Frequently Asked Questions (FAQs)

 

1. What types of candles do you offer?
We offer a diverse range of candles, including:

• Mould Candles: Unique shapes and designs such as bubble candles, shell candles, and more.

• Pillar Candles: Classic, elegant pillars for versatile use.

• Seasonal and Themed Candles: Including holiday designs like Christmas trees and Halloween-themed candles.

• Specialty Candles: Such as those featuring dried flowers, crystals, and metallic flakes.

 

2. What materials are used in your candles?
All our candles are crafted from 100% natural soy wax, which is eco-friendly and burns cleanly. We use high-quality, natural ingredients for scents and dyes to ensure a premium product.

 

3. How can I place a wholesale order?
To place a wholesale order, please visit our "Wholesale" section on the website. Browse our product catalog and request access to wholesale pricing by filling out the contact form. Our team will reach out to you to discuss your needs and provide further details.

 

4. Do you offer custom or private label options for retailers?
Yes, we offer custom and private label options. If you are interested, please contact us through the wholesale inquiry form, and we’ll be happy to discuss your specific requirements and create a personalized solution for your store.

 

5. How do I care for my candles?
To ensure the best performance and longevity of your candles:

• Trim the Wick: Keep the wick trimmed to 1/4 inch before each burn.

• First Burn: Allow the wax to melt across the entire surface on the first use.

• Burn Time: Do not burn for more than 3-4 hours at a time.

• Safety: Place candles on heat-resistant surfaces and keep away from drafts, pets, and children.

 

6. What is included in your candle-making workshops?
Our workshops include:

• Detailed instructions on making your own scented candle.

• One candle in a glass container with seasonal fragrance oils.

• A cup of wine and a selection of snacks.

• The workshop is held every Saturday in October in downtown Vancouver (address provided after purchase).

 

7. How do I book a spot in the workshop?
After purchasing your spot, we will contact you to discuss available dates and schedule your workshop session. You can then select the date that best fits your availability.

 

8. What is the return policy for candles and kits?
We want you to be completely satisfied with your purchase. If you are not happy with your candles or kits, please contact us within 14 days of receiving your order. We accept returns of unused products and provide refunds or exchanges as appropriate.

 

9. How are your candles packaged for shipping?
All candles are carefully packaged to ensure they arrive in perfect condition. We use protective materials to prevent damage during transit and ensure that your candles are well-protected and ready for display or use.

 

10. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment online.

 

11. Do you offer gift options?
Yes, we offer gift wrapping and special packaging options for most products. Please select the gift option at checkout or contact us for more details on personalized gift services.

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If you have any other questions or need further assistance, please feel free to contact us through our contact form or customer service email. We're here to help!